Web Interface not working after updating firmware on PoE Switch

Applicable Products: TP-SW8GBT-AT-PSV-U and TP-SW16GBT-AT-PSV-U

Overview: If a firmware update is interrupted, the device Web Interface may stop responding.

Solution:

Connect to console port using a USB to Serial port adapter. Console port settings are printed on the switches.
Open the console on the PC in a terminal emulator like Putty.
Press enter on the PC keyboard to connect to the switch. You will see “BusyBox” and “/ #”
Type “cd /tmp” and enter. Prompt should change to “/tmp #”
Type “rc httpd restart” and enter. You should see the “/tmp #”
Type “ifconfig” and enter to see the IP address of the unit
Open a browser and enter the units IP Address. The web interface should open. Navigate to System and reload the switch firmware. Wait until firmware is fully loaded.
After the firmware it fully loaded and the switch has rebooted, Navigate to Advanced | System Management | Management | Restore Factory Value to reset to factory defaults.
After the unit completes it’s reboot, power cycle the unit to clear all memory fragments.
Restore any custom configuration you have setup on the switch.

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