I'm having trouble accessing the TP-SW8GAT/24-SFP or TP-SW8GAT/BT/24-SFP console port

I'm having trouble accessing the TP-SW8GAT/24-SFP or TP-SW8GAT/BT/24-SFP console port

Some USB to serial cables available online won't work properly with the Tycon Switches.

Cables with FTDI or Prolific chips will work fine. If the vendor doesn't specify the chipset, we suggest you don't buy the serial cable.

We've successfully tested USB to Serial cables from the following vendors (we've included Amazon links but can't guarantee if links will be active forever):
Cable Matters # 202065-6  https://www.amazon.com/dp/B078PVJ5ZQ
Startec ICUSBROLLOVR  https://www.amazon.com/dp/B07PN72J97
Yidama Tongle #C003SNWC2V    https://www.amazon.com/dp/B06X3VSNY7